Who can help me resolve a dispute I have about my automobile?
How can I file a complaint about my motor vehicle with the Better Business Bureau?
How can I contact BBB auto line?
Is an attorney necessary?
How does arbitration work in BBB Auto line?
What are the legal ramfications of the arbitrator's decision?
Who is the arbitrator?
Describes the Better Business Bureau's national program for resolution of disputes about automobiles, called "BBB Auto Line." BBB Auto Line handles disputes between consumers and manufacturers, but not dealers. Describes the dispute resolution process, including which disputes are eligible and which manufacturers participate in the program. Includes access to an online complaint system which consumers can use to initiate the dispute resolution process. Types of disputes handled include misleading advertising, improper selling practices, non-delivery of goods and services, misrepresentations, unhonored guarantees or warranties, unsatisfactory services, credit and billing, and unfulfilled contracts. Also includes information about each state's lemon law.