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Complaints and Dispute Resolution

Browse all the Lawforwa Resources on Complaints and Dispute Resolution

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Federal Citizen Information Center- Filing a Complaint
http://www.pueblo.gsa.gov/complaintresources.htm
Source: Federal Consumer Information Center, United States General Services Administration

List of federal agencies with which people may file Complaints. The list is organized by topic. Just a few of the topics listed include auto dealers, banking, food, and telephone service.
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Consumer Focus: How to File a Consumer Complaint
http://www.pueblo.gsa.gov/cfocus/cfcomplaint05/foc
Source: Federal Consumer Information Center, United States General Services Administration

Describes steps consumers should take to complain about a business, who to contact at the business and how to find them, what to say in the complaint letter, and who can help resolve the problem.
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FTC Complaint Form
https://www.ftccomplaintassistant.gov/
Source: Federal Trade Commission

Online complaint form which consumers can use to file a complaint about a company or organization with the Federal Trade Commission ("FTC"). The form includes the following description: "While the FTC does not resolve individual consumer problems, your complaint helps us investigate fraud, and can lead to law enforcement action."
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Washington Dispute Resolution Centers
http://www.resolutionwa.org/
Source: Resolution Washington

Describes the role of Resolution Washington, as follows: "to provide effective and inexpensive conflict resolution services to our respective communities." Main page includes link to other pages describing what mediation is, how the mediation process works in Washington Dispute Resolution Centers, what types of disputes are appropriate for Dispute Resolution Centers (almost any dispute), and locations and telephone numbers for Dispute Resolution Centers. Dispute Resolution Centers provide alternatives to resolving claims in courts.
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Dispute Resolution Services: Dispute Resolution Steps to Resolve Complaints
http://alaskaoregonwesternwashington.bbb.org/WWWRo
Source: Better Business Bureau Serving Washington and Oregon

Describes the Better Business Bureau's program for resolving disputes between consumers and companies. The program is voluntary and the Better Business Bureau has no enforcement authority. The program handles complaints involving such issues as "misleading advertising, improper selling practices, non-delivery of goods or services, misrepresentation, un-honored guarantees or warranties, unsatisfactory service, credit or billing problems, contracts not fulfilled, etc." From this page, consumers may elect to file a complaint about a Washington or Oregon business, or link to other Web sites to file complaints about automobile manufacturers or charities.
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