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General Information (2)
Complaints and Dispute Resolution (1)
Internet Purchases and Advertising (2)

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Resource Description:	Questions answered by the resource:
Internet Fraud Complaint Center (IFCC) http://www.ic3.gov/ Source: FBI Main Web page for the Federal Bureau of Investigation's Internet Fraud Complaint Center ("IFCC"). Describes the IFCC as follows: "For victims of Internet fraud, IFCC provides a convenient and easy-to-use reporting mechanism that alerts authorities of a suspected criminal or civil violation." From this page, consumers can link to an online complaint form. Also included is a link to tips on how to avoid becoming a victim of Internet fraud. Types Internet fraud covered in the tips include: Internet auctions, non-delivery of merchandise, credit card fraud, investment fraud, and Nigerian letter fraud. full description	I bought something over the Internet, but have not received the merchandise or I found out the company does not exist. Who can I complain to? How do I file a complaint with the FBI about Internet fraud? How do I file a complaint with the IFCC? How can I avoid becoming a victim of Internet fraud? How can I determine whether an Internet auction is legitimate? How can I determine whether a business advertising on the Internet is legitimate? Should I use a credit card to make purchases on the Internet? If so, what steps should I take to make sure the personal information I provide will be secure? How can I determine whether an investment opportunity advertised on the Internet is legitimate?
Internet Fraud Tips http://www.fraud.org/internet/inttip/inttip.htm Source: National Fraud Information Center Detailed description of how to avoid becoming a victim of Internet fraud. Included are a general tips and tips regarding specific types of fraud including: advance fee loans, business opportunities, charity scams, credit card loss protection, general merchandise sales, Internet access services, job placement service scams, Nigerian money offers, prizes and sweepstakes, scholarship scams, work-at-home scams, bogus credit card offers, buyers clubs, computer equipment and software, credit repair, information and entertainment services, investment scams, magazine sales, online auctions, pyramids and multilevel marketing, and travel fraud. Some of the tips describe marketing practices that are illegal and list steps consumers should take if they have become a victim of fraud. full description	How can I determine if an email or Internet advertisement is legitimate? How can I avoid becoming a victim of Internet fraud? How can I determine whether a credit card offer, loan offer, Internet service offer, job placement service, prize or sweepstakes offer, scholarship search service, charity, business or investment opportunity, magazine offer, travel offer is legitimate? Should I use a credit card to make purchases on the Internet?
EFF's Top 12 Ways to Protect Your Online Privacy http://www.eff.org/Privacy/eff_privacy_top_12.php Source: Electronic Frontier Foundation The Electronic Frontier Foundation is a non-profit organization that advocates on behalf of citizens' rights regarding computers and the internet. This article provides practical tips for protecting one's privacy when online. full description	How can I protect my computer privacy? How can I protect my privacy online? What are privacy problems on the internet?
CDT's Guide to Online Privacy http://www.cdt.org/privacy/guide/start/ Source: Center for Democracy and Technology Practical tips for protecting personal privacy when using email or visiting websites. full description	How can I protect my privacy online? What are anonymous remailers? What is encryption? What is operation Opt-Out? What is online profiling? What is clickstream data? How do websites gather personal data?