Mandatory arbitration is being used more and more by corporations to resolve disputes with customers. Many consumer advocates object to this trend, seeing it as a violation of consumers' rights. Mandatory arbitration is already written into many cell phone, credit card, and loan contracts.

• provides a good overview of the issue, explaining why consumers are concerned about it.
• The National Association of Consumer Advocates has created a aimed at consumers who want more information.
• Chase, a major credit card lender, from its credit card contracts.