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General guidance on what people can do if they have problems with the care they receive under health plans. Topics covered include: what to do if the plan refuses to cover treatment; whether people have a claim if the plan does not live up to promises in a brochure; whether people can recover from a plan for a doctor's mistake; and whether people can recover from a plan for negligence. Also includes definitions to several terms which relate to claims against health plans, including respondent superior, apparent authority, and corporate negligence liability.
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