Resource Description:

Questions answered by the resource:

Detailed information about auto repair in Washington. Covered topics include dealing with an auto repair facility, customer rights including legal requirements for estimates and invoices, the shop's right to a possessory lien, how to resolve disputes, and warranties. Includes a concise list of violations of Washington's auto repair law.

• I need to have my car repaired. What are my rights?

• How can I make sure I go to a reputable auto repair shop?

• I had my car repaired but the repairs did not fix the problem. What should I do?

• I had my car repaired, but the shop charged me more than the estimate. Do I have to pay the excess?

• Does an auto repair shop have to give me a written estimate?

• Does an auto repair shop have to give me my parts back?