Resolving Consumer Disputes Through Mediation and Arbitration

 I don't want to have to file a claim in a court. What other options do I have for resolving my dispute?

What is mediation?

What is arbitration?

How do I find or choose a mediator or arbitrator?

How do I prepare for a mediation or arbitration?

Describes mediation and arbitration of consumer disputes, as an alternative to a lawsuit. Topics covered include finding and choosing a dispute resolution program, and preparing for arbitration and mediation.